FAQs


How do I Contact Customer Service? 

Please reach out to contact@lyricallemonade.com! You can expect a response within 24-48 hours from our customer support team. Please include your order number so we can help you as quickly as possible. If you reach out on social media, it can delay response time so please email our support team directly at contact@lyricallemonade.com

Please reach out to contact@lyricallemonade.com! You can expect a response within 24-48 hours from our customer support team. Please include your order number in order for us to help you as quickly as possible. Reaching out via social me.

How do I track my order?

Once your order ships you will receive a separate email with tracking information. Be sure to check your spam and promotions folders, that may be where your tracking email went. Please be sure to double-check your billing and shipping address's so we can send your product to the correct address!

How long will my order take to get to me?

Orders typically ship from our warehouse in Los Angeles, CA within 7-10 business days. Delivery times may vary due to the shipping method selected at checkout and distance from our facility.  Once the order has shipped tracking information will be sent to the email address provided during checkout.

*2-day air or expedited shipping means that your order will arrive within that expedited time frame once the order has left our facility. 

What if I need to change my shipping address?

Please double-check your shipping address before completing your order! Once your order leaves our facility there is little we can do to fix an address unless the ordered is return by the carrier. If we catch an incorrect address, we will notify you via email. 

Can I cancel my order?

Unfortunately, we are unable to cancel an order once it has been submitted, due to the limited quantity and high demand, returns and exchanges are not available.

My item arrived damaged, what should I do?

Please send your order number and photos of any damaged merchandise to our customer support team at contact@lyricallemonade.com.